Effective Date: January 23, 2016
Last Updated: December 16, 2023

At Remodel Surge Marketing (“Company,” “we,” “our,” or “us”), all sales are final. Because our products and services include customized strategies, proprietary systems, consulting, digital deliverables, software, automations, and marketing services, we do not offer refunds, returns, exchanges, or cancellations once payment has been made.

By purchasing through our website, scheduling a consultation, engaging in any paid service, or accessing any Remodel Surge Marketing product, system, or deliverable, you (“Client,” “you,” or “your”) agree to this Return Policy in full.

1. Non-Refundable Services

All payments made to Remodel Surge Marketing are final and non-refundable.

This includes, but is not limited to:

• Marketing services
• Advertising management
• Consulting services
• Strategy calls
• Setup fees
• Monthly retainers
• Software systems
• Automations
• CRM integrations
• Digital resources
• Templates
• Course materials
• One-time payments
• Recurring subscription payments

No refunds, chargebacks, cancellations, or partial credits will be issued for unused time, dissatisfaction, lack of results, changes in business direction, client delays, or failure to use the services provided.

2. Digital and Custom Deliverables

All services provided by Remodel Surge Marketing involve custom intellectual property, proprietary marketing systems, strategy work, and non-tangible digital assets.

Because these services and deliverables are provided electronically and customized for each client, they cannot be returned, resold, or reversed.

Once work begins, access is granted, onboarding starts, or deliverables are created, you waive any right to cancellation, refund, or reversal to the fullest extent permitted by law.

3. Client Responsibility

Before purchasing or enrolling in any Remodel Surge Marketing service, you are responsible for:

• Reviewing all service descriptions, terms, agreements, and guarantees
• Asking any questions before payment is made
• Ensuring you understand the scope of services being purchased
• Providing required onboarding information in a timely manner
• Participating in the implementation process
• Following up with leads, prospects, or opportunities generated through our services

You understand that business results depend on multiple factors, including your implementation, sales process, communication, follow-up, market conditions, offer, pricing, reputation, and internal operations.

Failure to participate, provide requested information, complete setup steps, attend scheduled calls, respond to leads, or use the services provided does not qualify you for a refund.

4. Chargebacks and Payment Disputes

By completing payment, you agree not to initiate a chargeback, payment dispute, reversal, or claim through your bank, credit card provider, payment processor, or third-party platform for any payment made to Remodel Surge Marketing.

If a chargeback, reversal, or payment dispute is filed, you acknowledge and agree that:

• The disputed amount will become immediately due and payable
• The outstanding balance may be sent to a collections agency
• You will be responsible for collection costs, legal fees, administrative expenses, and enforcement costs
• Interest may be charged at a rate of 2.5% per month, equal to 30% annually, or the maximum amount permitted by law, whichever is lower

Remodel Surge Marketing reserves the right to report unpaid balances, fraudulent disputes, or unresolved payment obligations to credit bureaus, collections databases, payment processors, and other applicable reporting agencies where permitted by law.

5. Service Adjustments or Credits

At the sole discretion of Remodel Surge Marketing, a service credit, scheduling adjustment, or account correction may be offered if a verified technical error, duplicate transaction, or billing mistake occurs.

This does not create a refund policy and does not guarantee any credit, adjustment, or reimbursement.

No credits will be issued for dissatisfaction, performance concerns, subjective results, unused services, client delays, or changes in business direction.

6. Legal and Financial Liability

You acknowledge that payment for Remodel Surge Marketing services represents full acceptance of this Return Policy and all applicable terms.

If legal, collection, or enforcement efforts are required to recover unpaid balances or resolve disputes, you agree to reimburse Remodel Surge Marketing for all costs incurred, including attorney’s fees, filing costs, court costs, collection agency fees, administrative expenses, and related enforcement costs.

7. Governing Law

This Return Policy is governed by the laws of the State of New York, United States of America.

Any legal proceedings related to refunds, payments, chargebacks, collections, or disputes shall be brought exclusively in the state or federal courts located in New York County, New York.

8. Updates to This Policy

Remodel Surge Marketing reserves the right to modify this Return Policy at any time without prior notice.

Updates will be posted on this page with an updated “Last Updated” date.

Your continued use of our website, products, systems, or services after updates are posted constitutes acceptance of the revised policy.

9. Contact Information

For billing inquiries or clarification regarding this Return Policy, please contact:

Remodel Surge Marketing
Email: tyler@remodelsurge.com
Website: www.remodelsurge